Minister of Communications and Information Technology, Amr Talaat, disclosed that said that about $1.6bn were invested in a year and a half in information infrastructure in order to improve internet services, which resulted in an increase in the average download speeds of the internet from 5.7 Mbps to 20 Mbps.

The information were revealed during a meeting with members of the Consumers’ Rights Protection Committee during its first meeting with its new formation at the headquarters of the Ministry, in the presence of Mostafa Abdel Wahed, the executive president of the National Telecom Regulatory Authority (NTRA).

During the meeting, the minister suggested that the committee increase the issuance of recommendations regarding the implementation of awareness campaigns on the rights and duties of participants.

The National Center for ICT Services Quality Control and Monitoring was established under NTRA with the aim of conducting periodic measurements of the quality of voice and internet services provided by telecommunications companies operating in Egypt, and making measurements reports available to citizens monthly.

At the end of the meeting, the committee recommended reviewing the procedures of services provided to subscribers and moving from one operator to another; reviewing the forms of contracts between subscribers and service providers to maximise the balance between the two parties to the relationship; and preparing a recommendation regarding privacy protection and confidentiality of the data of customers of telecommunications service providers; as well as forming a subcommittee to review citizens’ complaints.


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